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Please note that our supplier has advised that Horizon should now be working correctly. If you are still having issues please contact our support team.


This page contains questions and answers that Eclipse Wholesale commonly get asked, the FAQ’s should be used in conjunction with our Knowledge Base, however if you cannot find the answer you are looking for then please contact us. 

  • I am having problems with my internet connection.

    Please follow our trouble shooting guide in our Knowledge Base (Basic Broadband Troubleshooting Steps)

  • My IP telephony service is having an issue with intermittent speech

    Make sure that SIP ALG has been disabled on your router, please follow our manufacturers guides in our Knowledge Base

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