Voice

Voice

Voice to us represents the fundamentals of the telecoms marketplace and has been the key to the success of Eclipse Wholesale. Our knowledge in this area provides assurances to Channel Partners that we can help them deliver effective traditional inbound or outbound solutions.

Products

By traditional we mean lines and calls or as some would say CPS and WLR. Eclipse Wholesale has its foundations firmly in WLR as one of the first companies in the UK to fully transition to WLR3 (the latest version of the product) in 2009. Our experience in providing the optimal execution of this unique product is crucial to the effectiveness of the service we deliver. We work hard to maintain our knowledge of WLR and future changes to ensure our Partners and their customers are better informed.

Key Features

  • Openreach’s engineering appointments diary
  • Diagnostics tools
  • Line availability checker

Who is this product aimed at?

Simply put, this product is aimed at everyone and, given the age and popularity of the service, end users are very experienced purchasers. It is a great idea to target existing customers utilising your company for their calls. The key is to target those using BT for their line rental as, with their current high charges, the price difference you are able to offer via WLR3 is a big advantage and should seal the deal!

Our advice to Partners

  • A product that significantly reduces your churn
  • A simple, easy-to-sell product that you can use to target your existing base
  • A cost-effective service
  • A dedicated order desk providing you with pre and post-sales questions

Our fully managed VoIP systems hosted in the cloud offer superb value for money for businesses with few users and basic requirements. However, customers with numerous users and more advanced requirements will benefit both commercially and physically from an in-house phone system.

Eclipse Wholesale are a fully Authorized Partner of Mitel specialising in the Mitel MiVoice Office 250 (formerly Mitel 5000). The MiVoice Office is an affordable and flexible communication platform for small to mid-size businesses providing a wide variety of features and functionality with user friendly traditional or IP handsets. MiVoice Office 250 uses a software and hardware platform that combines the best of data networking and TDM switching architectures. It supports MiVoice Digital IP telephones and IP networking for up to 99 sites and is designed to be customized with add-on modules and processors. All of this comes in a form factor that is optimized for shelf-top, rack-mount and wall-mount scenarios.

Support and maintenance is provided by our fully authorised and trained Mitel engineers.

Key Features?

  • Unified Voice Messaging with Automated Attendant
  • Meet-Me Conferencing
  • Automatic Call Distribution
  • Hot Desking
  • Twinning
  • Mobile Hand-Off
  • Teleworking
  • Wide range of digital and IP handsets
  • Advanced Unified Communications applications via Mitel MiCollab and Mitel MiCollab Client

Who is it aimed at?

Small to medium sized businesses looking to purchase a fully scalable on premises telephone solution.

Our advice to Partners

Listen to a customer's specific requirements and explore the connectivity options available before deciding which communications solutions to propose. In some instances the customer may require quotes for both Hosted and Traditional solutions. The ROI will be an important factor to most purchasers as an on premise solution may be more cost effective over time than a hosted solution.

Inbound is packed with features to help your customers manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services and management tools, Inbound is everything your customers' business needs.

The key to Inbound is that your customer is in control and not reliant on a network operator to make changes on their behalf. Everything can be completed in house, enabling them to securely make changes and get instant access to reports that meet their business timescales, not those of the network provider.

Key Features

  • Can be used with any number, anywhere, from any device

  • It is a robust Business Continuity tool

  • It is easy to use

  • Immediate set-up

  • There is no capital outlay

  • Tailored solutions and tariffs

  • Features include (Calls Stats, Call Queuing, Auto Attendant, IVR)

  • Simple Porting Process

Who is this product aimed at?

Customers want to save money so alerting them to the many ways Inbound can be cost effective is key. Examples of customers who would benefit from Inbound are:

Sole traders or single site businesses wishing to set up and change call routing plans according to opening hours and staff availability.

Multi-site or multi-department organisations looking to route calls by caller identity or location, to the right account manager or for hunt group routing across particular teams.

Businesses that place high value on customer service and want to deal with calls more effectively and without missing any.

Our advice to Partners

For every outbound call there is a corresponding inbound call. Partners can often miss out on opportunities that inbound provides by not asking the customer about any Inbound requirements. The key to Inbound is that your customer is in control and not reliant on a network operator to make changes on their behalf. As all changes can be completed by the customer they benefit from working on their own time, not the network provider's.

Case Study

Murray Hogg Ltd

Murray Hogg Ltd

Murray Hogg Ltd is a professional and experienced transport and storage company based in the North East of England. The company commenced trading in 1928 and the current third generation still retain control of this family business.

Read More

From Our Partner

Ensuring business continuity for our clients is important, which is why we recommended Eclipse Wholesale as we knew their migration strategies are tried and tested. Our clients are very technology and customer service orientated, so being able to control their services in real time is a real advantage for them and us. Working with Eclipse Wholesale has strengthened our product offering and allowed us to get involved in larger projects.

Mike Proud

Director

Red Maple