IP Telephony

IP Telephony

IP Telephony represents the biggest growth area of our portfolio, with demand for both Hosted Telephony and SIP trunking at an all-time high.

Products

As an ISDN replacement product our SIP trunking service is less costly per channel and more flexible in how and where geographic telephone numbers can be used. It’s also quicker to install and provision and, as standard, it delivers extremely robust business continuity. The service can support connections ranging from two channels for small PBX-equipped businesses to an unlimited number of channels for large enterprises and contact centres.

Key Features

  • Lower cost
  • It enables line and PBX estate rationalisation
  • It offers number flexibility
  • It's business-grade voice and internet convergence
  • Business continuity comes as standard
  • It offers affordable resilience
  • Free UK calls and fraud protection
  • It's reliable

Who is it aimed at?

Customers who have invested heavily in their traditional telephony estate or those not correctly positioned for a move to a Hosted PBX service for all sites. It also covers those operating a single site with a large number of users. It is possible for these customers to still enjoy the cost and functionality benefits IP telephony. In its simplest form this involves using SIP as a direct replacement for phones lines like ISDN.

Our advice to Partners

  • A product that significantly reduces your churn
  • A simple, easy-to-sell product that you can use to target your existing base
  • A cost-effective service
  • A dedicated order desk providing you with pre and post-sales questions

Horizon is a web-based hosted IP telephony system that provides businesses of any size with a communications solution that is simple and maintenance-free.

Never miss a call, take your number wherever you go, record calls, and manage the whole system from an online control panel. With this web-based service there is no time-consuming installation and system updates are automatic and included – meaning we get you communicating quickly and with minimal disruption.

Key Features

  • It's a great upsell
  • It can be used with any number, anywhere, from any device
  • It's a robust Business Continuity tool
  • It’s easy to use
  • Immediate set-up
  • There’s no capital outlay

Who is this product aimed at?

Offices and businesses of any size that operate across multiple sites working together.

Our advice to Partners

  • A product that significantly reduces your churn
  • A simple, easy-to-sell product that you can use to target your existing base
  • A cost-effective service
  • A dedicated order desk providing you with pre and post-sales questions

Eclipse has partnered with Akixi to provide Hosted Call Management and Call Centre Reporting in collaboration with our Hosted PBX solution, Horizon.

Whether managing telephony resources or a formal Call Centre where call handling is mission critical, Akixi can deliver a comprehensive reporting service that will enable accomplishment of service level objectives with maximum efficiency.

Key Features

  • Real Time Statistics

  • Historical Cradle To Grave Reporting

  • Alarms for Key Performance Metrics

  • Extension Busy Lamp Field

  • Available anywhere & everywhere (Browser Based)

  • Pay As You Go (Use when you want, even month by month)

  • No software to buy or maintain

  • No hardware (P.C’s) to buy or maintain

  • Minimal connection costs

  • Time effective technical set up

  • Multi-Site reporting as standard

  • Future proofed

Who is this product aimed at?

Any customer who has an Inbound or Outbound Call Centre or any customer who has a requirement for a Call Management solution with a limited or no capital budget. This is a solution that can be delivered expediently or for customers with a time limited period.

Our advice to Partners

Hosted Call Management provides the perfect add on or up-sell to our Hosted PBX solution, Horizon, with no upfront costs and limited technical resources required. This solution can also be deployed in time sensitive situations. Akixi, like any hosted service will require bandwidth to access the service so make sure that the customer has sufficient connectivity.

Case Study

Last Night of Freedom

Last Night of Freedom

Last Night of Freedom (LNOF) started out in 1999, when one of the founders of the company was a University student answering business phone-calls at home. LNOF have come a long way since then and now have over 20,000 successful stag and hen weekends under there belts.  

Read More
  • Testimonial

    "We had always found dealing with telecom companies very confusing and we had a history of bad service and expensive bills that we did not understand.  This has all changed we have now found a company that wants to help, the team has provided us with excellent advice and made sure it was all very easy to understand. From start to finish the whole process has been fantastic and I wish we had found this solution earlier."

    Garry Hodgson, Director